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Have you rented a house
or flat from a private landlord?

Was your tenancy deposit protected?
We can help resolve your tenancy deposit scheme disputes
Claim now if your landlord didn’t place your rental deposit in an official scheme
Is my deposit protected?
If your landlord hasn’t protected your deposit, you may be entitled to make a tenancy deposit claim for up to 3X the amount of your original deposit in compensation.

Using our FREE service you can check leases that are up to 3 years old to see if you qualify to make a claim.

Fast & free checking service
To find out if you might be eligible to make a claim, you just need to answer a few questions.

It only takes a minute and you could claim £1000's

Get in touch
Want to ask a question about our service? You can use any of the methods listed below.

Give us a call and speak to an expert
Call  0203 621 1488


Request a call back


Text a call back request
Text  DEPOSIT To  82228

Tenancy deposit scheme disputes

All tenants who rent flats or houses and have paid a rental deposit are protected under the Government Tenancy Deposit scheme. This means that your landlord is required to register the rental deposit you pay with one of three Government tenancy deposit schemes.

Your landlord must also send you a certificate confirming that the deposit was registered correctly, provide important information that explains what can happen with the deposit and enclose a leaflet from the chosen deposit scheme which explains how that scheme works.

My landlord hasn’t protected my deposit!

You may have a deposit protection scheme dispute if your landlord has failed to register the deposit and/or provide the required information within 30 days of the deposit being made and you will be entitled to receive compensation from your landlord. The compensation is compulsory and can be between one and three times the deposit sum originally paid.

If you have more than one tenancy with the same landlord and they have failed to protect the deposit each time, you may be entitled to multiple compensation sums.

This can happen if you had a fixed term rental but then stayed beyond the 6 months on a month by month payment basis. In this circumstance, you could claim up to 6 times the deposit paid!

You can make a claim for any rental deposit up to 6 years ago as the rule applies to both current and old tenancies. It also does not matter if you were paid your deposit back!

Read more about the tenancy deposit regulations here.

Making a claim is easy...
Student & shared rentals

Landlords are required to protect student and shared tenancy deposits using one of the three Government rental deposit schemes.

The landlord must pay in the deposit to one of the Government tenancy deposit schemes and send the required notification and leaflet to the tenants within 30 days of the deposit being paid. If the property is shared and each tenant has a separate lease then the landlord must do this for each tenant separately.

If you are a student and your parents guaranteed the lease and paid the deposit, then they would be able to claim for you.

The rules apply for each and every lease, so if you have moved around as a student, you may be entitled to multiple claims. If you have fixed period tenancy followed by a month by month tenancy and your landlord failed to comply with the rules each time, you could be entitled to 6x the deposit sum paid.

Remember, the rules are there to protect you and your landlord cannot penalise you if you make a claim.
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