Tenancy deposit scheme disputes
All tenants who rent flats or houses and have paid a rental deposit are protected under the Government Tenancy Deposit scheme.
This means that your landlord is required to register the rental deposit you pay with one of three Government tenancy deposit schemes.
Your landlord must also send you a certificate confirming that the deposit was registered correctly, provide important information that
explains what can happen with the deposit and enclose a leaflet from the chosen deposit scheme which explains how that scheme works.
My landlord hasn’t protected my deposit!
You may have a deposit protection scheme dispute if your landlord has failed to register the deposit and/or provide the required information
within 30 days of the deposit being made and you will be entitled to receive compensation from your landlord. The compensation is compulsory
and can be between one and three times the deposit sum originally paid.
If you have more than one tenancy with the same landlord and they have failed to protect the deposit each time, you may be entitled to multiple
This can happen if you had a fixed term rental but then stayed beyond the 6 months on a month by month payment basis. In this circumstance,
you could claim up to 6 times the deposit paid!
You can make a claim for any rental deposit up to 6 years ago as the rule applies to both current and old tenancies. It also does not matter
if you were paid your deposit back!
Read more about the tenancy deposit regulations